Frequently asked questions

We recommend using Single Sign On (SSO) but you can also set staff up to use native login (useful for those staff without council accounts). SSO works across mobile and core. Just talk to us about what you need.

If you are reading this because you are trying to log in to your own instance of elementTIME, please reach out using the support chat and we will hook you up (after checking who you are of course).

Never. That’s our job.

Possibly. We’re pretty ruthless in making sure we only do what adds value, but if you have a suggestion you think is awesome we’d love to hear about it. We can put it up for a vote and if enough users support it, we’ll work on it.

Of course we can. Just drop us a line and we can discuss options. We can even help you put together a working demo with tailored scenarios and your very own data if that’s what you need.

Of course. We have a suite of out-of-the-box integrations to common council systems. Got something ‘unique’? Talk to us and we can discuss the best option for what you need.

I see what you are doing here – trying to get us started on our rant. They probably have many reasons. Maybe the better question is, are you allowing them not to?

We might cry a little, we hate to disappoint. But we want what is best for you, so if you want to leave we will support you in any way we can, including assistance in extracting any data or settings you need.

And when you come back we won’t judge. We’ll welcome you with open arms.

Of course. We love referrals!

The catch? We don’t believe in catches and small print. There are no hidden costs or surprises, just software and support to enable you.