Managed payroll support services

Introduction to elementTIME, assistance with Authority, and ongoing hands-on support package tailored to your council.

Introduction to elementTIME

Tailored training to assist in onboarding and empowering new payroll officers.

What you can expect:

• An overview of the payroll dashboard and all the cool features for payroll officers.
• A run-through of the different settings within elementTIME including where to find all your allowances, penalties, and overtime rules.
• An overview of how to use the integration features and when they should be used.
• A demonstration on how to add a new staff member.
• Then, finally, the fun stuff. We’ll show you how to process the payrun in elementTIME ready to push the timesheets to your payroll/ERP software.

Assistance with Authority

If you use Authority we can provide hands-on assistance and guidance, from setting up new employees to guiding your payroll officer through their first payrun.

What you can expect:

• We’ll show you where to find the batch data.
• Guidance when you need it through the payroll process.
• Help with minor errors within Authority.

Full disclaimer: While we’re pretty amazing, we do have limitations. We can’t fix bugs or system errors in Authority – you’ll have to go to Civica for that.

Ongoing hands-on support

Payroll can be complex and demanding at the best of times. Our team will be here for your payroll team each step of the way providing ongoing support.

What you can expect:

• On-demand support your way
  Whether you prefer email, help desk, or a live meeting we’re here to help.
• Real-time troubleshooting
  Are you unsure why that new allowance you set up isn’t working? Let us know and the team will fix it for you.

Let our Payroll Lifeguards ensure your project remains safe and between the flags.

Payroll project support is a special service designed to surge your payroll team’s capacity to drive project change and enhancements without adding pressure and stress to your existing payroll team.

We provide experienced local government payroll resources to fit in with your existing payroll team. They provide the payroll resource needed to allow your projects to progress with minimal impact on your payroll team.

They run point for your team on the project and coordinate input requirements between the project and your payroll team.

What it looks like

Typically our resource will work directly with the project team and alongside payroll and HR staff, managing all aspects of the payroll team’s involvement.

They may also take the role of project manager if a project team does not exist. They will be responsible for ensuring the organisation’s payroll requirements are included in the project, opportunities for value are documented and considered, and gaps and issues are resolved.

Let our Payroll Lifeguards keep your organisation safe and your staff paid.

Payroll processing support is designed to help councils cover resource gaps in their payroll team through temporary absences, staff turnover or organisational change, either on-demand or focused for fixed periods.

Payroll processing support ensures your payroll doesn’t miss a beat and you continue to meet your payroll obligations and requirements during planned and unplanned changes to your payroll resources.

Option 1: On-demand payroll support

Providing council with cover when ordinary payroll staff are unavailable for temporary planned or unplanned absences and council does not have enough resources to provide full role coverage.

What it looks like

This package covers responsibility for:

• Priority assistance to elementTIME users to ensure their timesheets are submitted on time.
• Priority support to managers and supervisors during timesheet reviews and approvals.
• Ensuring all timesheets are finalised by an agreed day each pay period.
• Closing of the pay cycle within elementTIME.
• Transferring the payroll data into payroll/ERP systems.
• Running leave integrations to update balances.
• Processing plant integration.
• Processing payroll.
• STP submission.
• Preparation of the bank payment file to be sent to finance for payment.

Option 2: Focused payroll support

Providing councils with dedicated and focused payroll resources to ensure the council’s entire payroll business is managed.

Providing support to councils when the council has no or limited other payroll resources available.

What it looks like

This package covers responsibility for:

• Priority assistance to elementTIME users to ensure their timesheets are submitted on time.
• Priority support to managers and supervisors during timesheet reviews and approvals.
• Ensuring all timesheets are finalised by an agreed day each pay period.
• Closing of the pay cycle within elementTIME.
• Transferring the payroll data.
• Running leave integrations to update balances.
• Processing plant integration.
• Processing payroll.
• STP submission.
• Preparation of the bank payment file to be sent to finance for payment.
• Onboarding and training for new staff.
• Termination processing.
• Payroll reporting to managers and directors.
• elementTIME healthcheck with recommendations for process improvement (if applicable).
• Superannuation processing (where required).
• Backpay payments (where required).
• Out of cycle adjustments.
• Calculation of AWE for workcover and/or income protection claims (where applicable).
• Support for implementation of processing improvements if found in the elementTIME healthcheck.
• Custom reporting as required by the council.
• End of financial year support (where required).